This Privacy Policy explains how Kartak NFC (“Kartak”, “we”, “us”) collects, uses, and protects your information when you visit our website or place an order for our smart NFC cards and accessories. By using our site, you agree to the practices described here.
Information we collect
- Order details — your name, phone number, email (optional), delivery address, and the items you order.
- Payment information — when you pay online, your card or wallet details are entered on our payment provider’s secure page. Kartak does not see or store your full card number.
- Usage data — basic analytics such as pages viewed and device/browser type, used to improve the site.
- Cart data — items you add to your cart are stored locally in your browser (localStorage), not on our servers, until you check out.
How we use your information
- To process, deliver, and confirm your orders.
- To contact you about your order via phone, WhatsApp, or email.
- To provide customer support and respond to your questions.
- To improve our products, website, and service.
Your card page: photos and visit counts
- Photos you upload (your logo and gallery photos) are re-processed on our server before they are saved. This removes the hidden data cameras add to a photo, including the location it was taken. The photos are stored on our server, are shown on your public card page, and are deleted when you delete them in the card editor.
- Visits and taps on a card page — when someone opens a card or taps one of its buttons, we count it so the card’s owner can see their analytics. We record the time, the kind of device (for example iPhone or Android), the site the visitor came from, and which button was tapped. We never store the visitor’s IP address: only a one-way scrambled version (a salted hash) that cannot be turned back into the address. These records are deleted after 13 months.
Car sticker messages
- When you scan a Kartak car sticker and send a message, we store the reason you picked, your note and the replies, so the car's owner can read them in their dashboard. The owner's phone number and email are never shown to you.
- Your callback number is optional. If you share it, it is stored encrypted, shown only to the car's owner, and deleted as soon as the conversation ends (2 hours after the last message, or earlier if the owner closes it).
- We don't store your IP address. We keep a one-way scrambled version (a salted hash) of it and of a random id saved in your browser, to stop spam and to let owners block a sender. These are cleared 90 days after the conversation ends; a block lasts 30 days.
- Car owners' alert emails are stored encrypted and used only to tell the owner about messages on their sticker.
- Telegram and browser notifications. If you choose to get the owner's reply on Telegram or as a browser notification, we store that Telegram chat or your browser's notification address, encrypted, and delete it when the conversation ends. Owners who link Telegram for alerts have their chat stored encrypted until they unlink it or send /stop to the bot. Neither side ever sees the other's Telegram name, username or number: messages pass through the Kartak bot.
- Quiet hours. When an owner has quiet hours on, the waiting page may say so. Their chosen times are never shown.
- Account email. When you activate a Kartak product yourself, or add an email in your account settings, we keep that email to confirm it is yours and to send you a link if you forget your password. Password reset links work once, for 30 minutes, and we store only a scrambled version of them.
Payments
Online card, Fawry, and wallet payments are processed by Paymob, a licensed payment provider. Your payment is handled on Paymob’s secure systems under their own terms and privacy policy. We also offer Cash on Delivery and order confirmation via WhatsApp.
Sharing your information
We do not sell your personal information. We share it only where needed to run our business, including with:
- Our payment provider (Paymob) to process online payments.
- Delivery and shipping partners to fulfil your order.
- Service providers who help us operate the website and analytics.
- Authorities, where required by applicable law.
Cookies and local storage
We use browser storage to keep your cart between pages and, where enabled, cookies or similar technologies for analytics. You can clear this data at any time through your browser settings.
Data retention
We keep order and contact information for as long as needed to fulfil your order, provide support, and meet legal or accounting requirements.
Your rights
You may request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below and we will respond within a reasonable time.
Contact us
Kartak NFC
WhatsApp: +201 55 067 1400
Instagram: @kartak_nfc
Changes to this policy
We may update this Privacy Policy from time to time. The “last updated” date above shows when it was last revised. Please review it periodically.